Technical Support Specialist Training: What They Do & How to Become One

technical support specialist Training

The Technical Support Specialist plays a vital role in a company or organization’s daily operation. Acting as the initial voice of the company, Technical Support Specialists often offer front-line technical assistance to customers and other end-users.

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How to Become a Technical Support Specialist

The Technical Support Specialist role is typically considered an entry-level positionIt’s a great first step into the world of IT. If you’ve always wanted to work in technology but have no formal education, don’t sweat — chances are, you will not need a four-year college degree to land a job as a Technical Support Specialist. You will just need technical training + strong interpersonal and problem-solving skills.  

Tek Ladder, our 9-week online IT school, is here to help get you on your way to a career in IT. Our curriculum was created around the skills you actually need to get the job done — no history, no biology, just technology. You can expect to learn: 

  • Microsoft Windows 
  • Microsoft Office 365 
  • Networking Fundamentals
  • Security training  
  • How to analyze, document, and present a series of proposed network upgrades 
  • Plus, we’ll pay for you to take the AZ-900: Microsoft Azure Fundamentals certification exam

Tek Ladder also teaches you “soft skills” to mold you into a strong professional ready to beat out other competition in the IT space. You will learn: 

  • Interview Coaching 
  • Job Search Training 
  • Resume Strengthening 
  • Communication Skills 
  • Time Management Skills 
  • Critical Thinking Skills 
  • Problem-Solving Skills 
  • Reliability 

What is a Technical Support Specialist?

Technical Support Specialists are often the first line of support for customers and other end-users. They troubleshoot a user’s technical issues in order to find a solution for them, typically through chat, email, or phone services. Their responsibilities include:

  • Troubleshooting an enduser’s technical issues and recommending a solution 
  • Answering end-users’ questions about organization, company, or product 
  • Some Technical Support Specialists work internally – if so, they are responsible for maintenance of IT systems, often through a ticketing system

Technical Support Specialist Interview Questions

In order to nail an interview for a Technical Support Specialist position, candidates need to demonstrate technical knowledge, a patient and positive attitude, and problemsolving skills. Examples of potential interview questions include: 

  • Tell us about a time when you had to complete many urgent tasks at once and explain how you stayed organized. 
  • You need to help a customer who has little-to-no understanding of how our software operates. How do you walk her through installing the software on her computer? 
  • How familiar are you with Microsoft Office 365? 
  • Tell us about a time when you worked with a difficult customer and how you were able to effectively help them. 
  • Walk us through your process of greeting a customer, finding out why he is contacting us, and how to help him. 

Interviews can be intimidating, but if you’re prepared, you’ll impress your interviewer and get you that much closer to securing the job. If this is one of your first steps into the professional world and you have no idea where to even startdon’t worry — Tek Ladder offers Job Search Training to help you find that perfect fit and Interview Coaching to ensure you nail that interview. 

Technical Support Specialist Resume Tips

To even get considered for an interview, your resume needs to be sparkling. Meaning, you need to highlight your technical know-how as well as your personal skills. After you attend Tek Ladder, be sure your resume calls attention to your: 

  • Graduation from IT training school 
  • AZ-900: Microsoft Azure Fundamentals certification
  • Security training 
  • Network training
  • Microsoft Windows training 
  • Microsoft Office 365 training 
  • Communication Skills 
  • Critical Thinking Skills 
  • Problem-Solving Skills 

Tek Ladder offers a special Resume Strengthening workshop, as well as personalized editing and revision through one of our Student Advisors. With Tek Ladder, you’ll not only get the technical and personal skills to make your resume shine, but also the professional expertise to make sure your resume stands out – in a good way. 

Future Technical Support Specialist Career Paths

Although most consider a Technical Support Specialist to be an entry level position, that doesn’t mean that you can’t move up through a company or organization by exhibiting technical skill, a strong work ethic, and ability to work well with others. If you do well in this entry level position, you can possibly be promoted to higher paying roles in the company, including: 

  • IT Technician  
  • IT Manager 
  • IT Network Manager 
  • Computer Technician 
  • IT Operations Manager


Give us a call at (877) 253-3331 or fill out the form. An Enrollment Advisor will be in touch as soon as possible!