NOC Technician Training: What They Do & How to Become One

noc Technician Training

If a company or organization manages any critical IT infrastructure, chances are they need a quality Network Operations Center Technician, or NOC Technician, to oversee and maintain that system. Many NOC Technician positions are generally considered entry level, though there is a lot of room in the IT world to move up the ladder.

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How to Become an NOC Technician

NOC Technicians are valuable because they understand complex network management workings that aren’t easily explainable to just anyone looking for a job. NOC Technicians have a unique skillset and knowledge base so they can maintain a company or organization’s network and help other end users to fix their IT issues. 

Although most employers do not expect NOC Technician job candidates to have a four-year degree in Computer Science, they do expect candidates to be knowledgeable about networks functions. Employers usually prefer candidates to have some formal technical training. 

Tek Ladder, our 100% virtual IT training program, prepares you for those first steps into the IT world in just two months. At Tek Ladder, you will learn: 

  • Networking Fundamentals 
  • Security Training 
  • Microsoft Office 365 
  • Microsoft Windows 
  • How to analyze, document, and present a series of proposed network upgrades 
  • Plus, we’ll pay for you to take the AZ-900: Microsoft Azure Fundamentals certification exam

Soft skills are just as important as those hard skills when you are going through the interview process. You want to show your could-be employer that you are analytical and thoughtful, easy to work with, and eager to show up each day and get the job done. At Tek Ladder, you’ll learn: 

  • Interview Coaching 
  • Resume Strengthening 
  • Job Search Training 
  • Communication Skills 
  • Time Management Skills 
  • Critical Thinking Skills 
  • Problem-Solving Skills 
  • Reliability 

What does an NOC Technician Do?

Network Operations Center Technicians are responsible for not only maintaining a company or organization’s strong connection to the network, but also for providing network security, overseeing servers, and troubleshooting with end users to diagnose and repair their IT issues. NOC Technicians are usually internal, meaning they work within a company to address their network issues, and do not normally face the customer at all.

NOC Technicians can be expected to:

  • Monitor network activity and ensure strong and network connection 
  • Troubleshoot network issues with internal end users 
  • Document and report network data to leadership, including uptime, server utilization, and possible security issues 

NOC Technician Interview Questions

A firm and documentable skillset is great for getting an interview. But what do you actually say when you walk through the doors of an interviewer’s office? It’s important to highlight certain aspects of your experience and personality that line up with the job you are applying for and to prepare in advance. Some questions that are common for an NOC Technician interview include: 

  • How familiar are you with network security?
  • Tell us about how you collected and reported data at a previous position. What was your process?
  • What was the most valuable thing you learned during your technical training? 
  • Tell us about a time when you were tasked with figuring out a complicated issue at a previous position. How did you solve it? 
  • Say you are helping a coworker who cannot connect to the server and is working from home. How do you effectively communicate to help him solve his issue? 

Interviews seem intimidating, but if you put in a little legwork, you will be much less nervous going in. Not sure where to even start? Tek Ladder’s team of Student Advisors offer Job Search Training to help you find your first job in IT and Interview Coaching so you impress your interviewer when the time comes. 

NOC Technician Resume Tips

To get through an interviewer’s doors in the first place, you need a strong and concise resume that highlights your strengths. After attending Tek Ladder, if you want to apply for an NOC Technician position, make sure you highlight these skills: 

  • Graduation from IT training school 
  • AZ-900: Microsoft Azure Fundamentals certification
  • Security Training 
  • Network Training
  • Microsoft Windows training 
  • Microsoft Office 365 training 
  • Problem Solving
  • Communication 
  • Critical Thinking  

Tek Ladder’s team of Student Advisors offer a Resume Strengthening workshop plus one-on-one resume editing. Who wouldn’t want an experienced hiring professional to look over their resume when they’re venturing into the IT world for the first time? We speak directly to employers, so we know exactly what they are looking for — and after attending Tek Ladder, you will too. 

Future NOC Technician Career Paths

The NOC Technician role is typically considered an entry level position, which is great if you don’t have much professional experience. The path to IT management is laid out for you if you are willing to put in hard work and show off your IT skills. You could possibly be promoted to higher paying roles, including: 

  • Sr. NOC Technician 
  • Network Analyst 
  • Sr. Network Analyst 
  • Cybersecurity Analyst 
  • IT Manager 
  • IT Operations Manager 

WANT TO GET IN TOUCH WITH TEK LADDER?

Give us a call at (877) 253-3331 or fill out the form. An Enrollment Advisor will be in touch as soon as possible!