Desktop Support Tech Training: What They Do & How to Become One

Desktop Support Technician Training

Desktop Support Technicians provide a very valuable service to a company or organization. Typically, Desktop Support Technicians set up and maintain hardware, software, and network systems, oversee technology updates, and assist users with any IT issues they are experiencing.

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How to Become a Desktop Support Technician

Desktop Support Technicians are skilled and knowledgeable in technology and quick to help others with their technical issues. This role is typically seen as entry-level, and can be a great way to break into the professional IT world. Most employers do not require their Desktop Support Technicians to have a four-year degree in Computer Science, but some formal technical training plus professional polish will get you far in the interview process. 

Tek Ladder, our 9-week online IT training program, gets you the technical skills to land your first IT job, including: 

  • Microsoft Windows 
  • Microsoft Office 365 
  • Networking Fundamentals
  • Security Training  
  • How to analyze, document, and present a series of proposed network upgrades 
  • Plus, we’ll pay for you to take the AZ-900: Microsoft Azure Fundamentals certification exam

We also believe that “soft skills” are just important as the “hard skills” we listed above. As Desktop Support Technicians work closely with end-users, employers are usually looking for someone with sharp analytical skills and a positive disposition. Tek Ladder teaches you: 

  • Interview Coaching 
  • Resume Strengthening 
  • Job Search Training 
  • Communication Skills  
  • Time Management Skills 
  • Critical Thinking Skills 
  • Problem-Solving Skills 
  • Reliability

What is a Desktop Support Technician?

Desktop Support Technicians assist both/either internal or external users with their technology processes. They are typically responsible for setting up and maintaining hardwareinstalling and overseeing software systems, ensuring network connection and security, updating an organization or company’s technology, and assisting end-users if they have technical issues. Typical responsibilities for a Desktop Support Technician include:

  • Setting up, building, and maintaining computer equipment 
  • Troubleshooting a user’s IT issues 
  • Maintaining user’s network/internet connection 

Desktop Support Technician Interview Questions

Interview preparedness is essential for landing your dream job. Even if your skills are comparable to your competition’s skills, you can leap-frog over them by giving a potential employer a rockstar interview. Researching the role and the company is vital; make sure you are also prepared to answer questions pertaining to the role. Examples of Desktop Support Technician interview questions include:

  • Tell us about a time when you changed/simplified a process at a previous job and how it impacted your day-to-day role. 
  • Imagine the network disconnects for an hour. You have multiple IT requests of equal importance coming in at the same time. How do you triage these requests and stay organized? 
  • Tell us about a time you dealt with a difficult coworker. How did you address/resolve the situation? 
  • Can you explain your technical experience? 
  • How comfortable are you with Microsoft Windows? 

Although you cannot predict exactly what an interviewer will ask, it’s vital to understand what kind of skills and temperament an employer is seeking for a Desktop Support Technician role. It’s understandable to be nervous for an interview, but if you are prepared, you will feel much more confident. Tek Ladder helps you get there — our knowledgeable Student Advisors assist with Job Search Training to help you find the right fit and Interview Coaching to ensure you nail that interview. 

Desktop Support Technician Resume Tips

To ensure you get noticed (in all the right ways), your resume needs to be in tip-top shape. If you are applying to a Desktop Support Technician role, make sure your resume highlights your: 

  • Graduation from IT training school 
  • AZ-900: Microsoft Azure Fundamentals certification
  • Network training
  • Security training 
  • Microsoft Windows training 
  • Microsoft Office 365 training 
  • Problem solving skills 
  • Communication skills 
  • Critical thinking skills 

Tek Ladder will help you with your resume-building skills, so the next time you are applying for a position you can ensure your resume is tailor-made for exactly what they are looking forWe offer a Resume Strengthening workshop plus customized resume editing with our helpful Student Advisor team. 

Future Desktop Support Technician Paths

The Desktop Support Technician role is a fantastic first step into the world of IT. If you show your boss you are a hard worker with excellent communication and technical skills, you can possibly be promoted to higher-paying roles, including: 

  • IT Manager 
  • Computer Technician  
  • IT Operations Manager 
  • Cybersecurity Analyst 
  • Sr. Desktop Support Technician 
  • Information Security Analyst 



Give us a call at (877) 253-3331 or fill out the form. An Enrollment Advisor will be in touch as soon as possible!