What Does an IT Person Do? - Tek Ladder IT Training School

What Does an IT Person Do?

When you think of someone who works in IT, whdo you envision? You might think of Q from James Bond, or Elliott from Mr. Robot.  You might think of the stereotypical “computer nerd” in thick, black-framed glasses or the cyber-wiz that can type faster than Usain Bolt can run.  

We hate to break it to you, but your everyday IT person— though still totally impressive— is a lot less like these fictionalized characters. Actually, they look a lot like you. 


The Two Sides of Technology  

While Hollywood often shows information technology (IT) as one overarching concept, it’s traditionally broken down into two disciplines: 

  • IT Support Analyst (like hardware and security) 
  • Programming and Software Development (coding) 

Since Tek Ladder only teaches IT Support training, we’ll walk through what it means to work in this role. 


The Demand for IT Support  

The demand for IT support is huge (and quickly growing), especially after the impact of COVID. In 2020, businesses everywhere shifted to a remote-work model, creating demand for equipment configuration, network security, and more. Without the support of IT personnel, businesses would not be able to perform their daily operations. As we continue this path to a digital-first world, it is more important than ever that we continue to have proper staffing in our IT departments to keep the flow of daily operations. 

For more perspective, data from Burning Glass shows that in 2019 there were 4.2 million unfilled IT jobs. That’s a lotta opportunity.  


IT Support Analyst Job Roles 

You know that co-worker who can neverconnect to the network, or the family member who is can’t seem to recognize “the cloud” is a real place? If you’re an IT Support Analyst, you’re the first point of contact to fix the problem 

What Does an IT Support Analyst Do? 

 IT Support Analysts are the ones responsible for ensuring the effective and efficient use of computer and technology systemsThey are problem solvers and critical thinkers –they are specialists who provide technical support, advice, and assistance to an organization and its customers. They help resolve hardware, software and other technical problems. They often provide front-line support for system issues, whether these issues be in the organization or at a customer’s premises.  

Printer Driver isn’t installed on a user’s computer? A WiFi access point needs an update? Have to remove outdated files and clear the web browser cache?

These are all job responsibilities of an IT Support Analyst. 

Job path for IT Support Analysts 

An IT Support Analyst, also called a Help Desk position, is often the first step in your journey in your IT career— and gives you the necessary experience to grow into other roles.  

As you gain more experience and training, you can grow into these roles: 

  1. Systems Engineer 
  2. Network Administrator 
  3. Information System Technician 
  4. Network Technician 
  5. Network Engineer 
  6. Systems Analyst 
  7. Information Technology Manager 
  8. IT Consultant 

Career Training 

 Another misconception about IT? That you need a college degree to be successful! You don’t need a college degree to get started in technology, but you do need the right training to ensure you have the tools and know-how to excel.  

IT Career Training also gives you a foot up on your competition and that means snagging your dream job (with your dream salary, dream schedule and dream benefits). Are you ready to take the first step in your new career? See how Tek Ladder can start you on your new IT career in as little as 2 months.  

Ready to apply?


Give us a call at (877) 253-3331 or fill out the form. An Enrollment Advisor will be in touch as soon as possible!